Privacy Policy

1. Introduction

ROBOZIN AI (“ROBOZIN”, “Platform”, “we”, “our” or “us”) values the privacy of its users (“Users”, “you” or “your”) and is committed to protecting the personal data we collect and process. This Privacy Policy (“Policy”) describes how we collect, use, store, share and protect your personal information when using the ROBOZIN platform.

The FAQ pages and the Terms of Use of ROBOZIN are integral parts of this Policy.

ROBOZIN is provided by Bozin Tecnologia Ltda, Brazilian tax ID (CNPJ) 53.879.715/0001-22, headquartered at Alameda Princesa Izabel, 291, AP 1006, 80430-120 Curitiba, PR, Brazil.

ROBOZIN processes your personal data in compliance with the Brazilian General Data Protection Law (Law No. 13.709/2018 — LGPD), which regulates the processing of personal data in Brazil, ensuring the protection of privacy, security and rights of data subjects. This Policy details the practices adopted by ROBOZIN to comply with the LGPD.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• Personal Data or Data: Any information related to an identified or identifiable natural person.
• Data Subject: Natural person to whom the Personal Data refers and who uses or interacts with the ROBOZIN Platform.
• Processing of Personal Data or Processing: Any operation performed with Personal Data, such as collection, storage, use, sharing, anonymization, deletion or any other form of processing.
• Controller: ROBOZIN, which determines the purposes and means of Processing Personal Data.
• Processor: Third parties that process Personal Data on behalf of ROBOZIN, according to the instructions provided.
• Cookies: Small files stored on the user’s device that collect information about browsing and help improve the experience on the ROBOZIN Platform.
• Anonymization: Process of removing identifiers from Data that makes it impossible to associate them with a specific individual, ensuring confidentiality.
• Consent: Free, informed and unambiguous demonstration by which the Data Subject agrees to the Processing of their Personal Data for a specific purpose.
• National Data Protection Authority (ANPD): Body responsible for ensuring, implementing and supervising compliance with the LGPD in Brazil.
• Platform: Refers to the set of services, tools and features provided by ROBOZIN, accessed through the website, applications or other digital means.

3. Categories of personal data and processing purposes

ROBOZIN only collects Personal Data related to the provision of its services. The Personal Data collected may be:

Provided by the User

We collect personal data that you provide directly when signing up on the Platform, filling out forms, interacting with customer support or using the available services. This Data may include, among others:

• Full name
• Email address
• Phone number
• Brazilian individual tax ID (CPF)
• Address
• Payment data
• Professional details

Automatically collected data

We may automatically collect certain information about your visit and use of the Platform, including:

• IP address
• Device information (type, model, operating system)
• Browsing data (pages accessed, links clicked, time spent)
• Cookies and similar technologies

ROBOZIN uses the personal data collected for the following purposes:

• Service delivery: Enabling account creation, service scheduling, quote generation, payment processing and communication between professionals and customers.
• Platform improvement: Understanding how users interact with the Platform to improve services and features.
• Marketing and promotions: Sending promotional communications, special offers and information about new products and services.
• Legal compliance: Complying with legal, regulatory or judicial obligations.
• Security: Protecting the security and integrity of the Platform and the Data.

4. Legal basis

Processing of Personal Data by ROBOZIN is based on the legal bases provided by the LGPD (article 7 and other applicable provisions), in particular:

• Contract performance: Data necessary to perform contracts or to handle preliminary requests.
• Compliance with legal or regulatory obligations: Tax, labor and authority-related requirements.
• Consent: When applicable, in a free, informed and unambiguous manner.
• Regular exercise of rights: Defense in judicial, administrative or arbitration proceedings.
• Legitimate interest: In limited and justified situations, without affecting fundamental rights and freedoms — for example, fraud prevention, system security and direct marketing to registered customers.

5. Sharing personal data

We may share your personal data in the following circumstances:

• Service providers: Partners that support the operation of the Platform (payments, hosting, marketing, etc.).
• Legal obligations: To comply with laws, regulations, court orders or to protect legal rights.
• Business transfers: In mergers, acquisitions, asset sales or corporate operations, the Data may be transferred as part of the assets.
• International data transfer: If data is transferred outside Brazil, it will be done in compliance with applicable laws and appropriate security measures.
• Bases for international transfer: ANPD adequacy decision or standard contractual clauses approved by the ANPD, when applicable.

6. Security, storage and deletion of personal data

• The Data will be processed as long as the purpose of processing, legal or regulatory obligation, or regular exercise of rights by ROBOZIN exists.
• ROBOZIN adopts technical and organizational measures to protect Personal Data against loss, misuse, unauthorized access, disclosure, alteration and destruction.
• Personal Data will be kept in places that ensure integrity and security, for the time necessary to fulfill the purposes of collection and legal requirements. When no longer needed, they will be anonymized or securely deleted.

7. Rights of the data subject

Under the LGPD, as a data subject you have rights that include:

1. Confirmation that processing exists.
2. Access to the data, purposes and categories processed.
3. Correction of incomplete, inaccurate or outdated data.
4. Anonymization, blocking or deletion of unnecessary, excessive data or data processed in breach of the LGPD.
5. Information about sharing with public and private entities.
6. Withdrawal of consent and deletion of data processed based on it, without prejudice to previous lawful processing.
7. Information about the possibility of not providing consent and the consequences.

To exercise your rights, use the channels listed in the “Contact” section of this Policy.

8. Cookies and similar technologies

ROBOZIN uses cookies and other tracking technologies to collect information about your browsing on the Platform. You can configure your browser to refuse cookies or be alerted when they are sent; this may affect the operation of parts of the Platform.

9. Changes to this policy

We may periodically revise this Privacy Policy. Changes will be published on this page and, when appropriate, notified directly. We recommend reviewing this document regularly.

10. Contact

If you have questions about this Policy, about the processing of your Personal Data or wish to exercise data subject rights, contact the Data Protection Officer (DPO) at contato@robozin.ai.