For Real Estate Agencies

Automate maintenance and save time for your leasing team.

The tenant talks with the AI for triage, gets quotes from professionals when applicable and approvals via WhatsApp — all in a clear flow inside the Robozin.Imobi portal.

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Robozin.Imobi

online

Today

Hi! I have a huge leak in the kitchen sink of the apartment I rented. The water won't stop!

10:42

Robozin.Imobi

Hi! I understand the urgency. 🚨 I checked your contract and internal/structural plumbing issues are the responsibility of the Owner.

I've already notified your real estate agency and I'm getting quotes for the repair with 5 plumbers available now.

Message...
Automated Workflow

Follow the Repair Flow from end to end.

See how the AI orchestrates the entire process, requesting human input only at the critical decision points.

Opening a Ticket

Tenant Action

The tenant talks to an AI that performs triage on the request: it decides whether responsibility lies with the tenant or the owner, backed by the contract. Based on the outcome, the AI sends one link or another so they can fill out the request.

Tenant Served by the Robozin network of professionals.
Owner The real estate agency approves or rejects the request, selects the authorized service providers, schedules the on-site visit and requests quote approval from the owner.

Robozin Automation

  • AI triage (tenant vs. owner) based on the contract
  • Sends the right link so the tenant can complete the request
  • Routes to the Robozin network or to the agency's flow with the owner
Agency Action

Need an on-site visit?

Review the preliminary quotes

You review the prices sent by the professionals and decide whether any of them needs to visit the property before approving the final quote.

Yes, needed AI coordinates times between both parties
Not needed Skip to final approval

WhatsApp Integration

If an on-site visit is needed, we send an automatic link via WhatsApp to the tenant and the professional. When both pick a time slot, the visit is scheduled on the spot.

Agency Action

Who picks up the bill?

Defining who pays

With the final quotes updated by the professionals, you decide whether the cost belongs to the owner or the tenant (e.g., structural vs. misuse).

Owner
Charge
Tenant
Charge

Robozin AI reads your base contract to ensure even more accurate triage and to suggest the right answer. Your protection comes first.

Final Approval

Via Portal

The AI notifies via WhatsApp, the Responsible Party logs into the portal and simply picks one of the quotes. Robozin then exchanges the final contact details and the real scheduling to kick off the service happens.

You just monitor progress in the agency portal. Simple, smooth and without dozens of WhatsApp messages from residents.

Robozin AI Agent

Serving Tenant Code 7390

Hi! The plumber you recommended charged way too much. Can I see another one?

14:32

Understood! Our quote from the network of professionals picked the 5 best options for your case. I can request more quotes for you. One moment, please.

14:32

Robozin paused the automation because the Tenant complained about the price
Agency Took Over

Hi, this is Mariana from the agency. I'll review additional quotes manually for you and send them over in 10 minutes, okay?

14:35

Total Control

Take over the chat whenever you need to.

Robozin resolves up to 80% of requests autonomously. However, you and your team can step in and take over the conversation whenever you see fit — all from our integrated dashboard.

  • 1

    Real-time Monitoring

    Follow Robozin's conversations with tenants and owners as they happen.

  • 2

    Automatic pause

    As soon as you take over the chat, the AI pauses its automations to avoid sending duplicate messages to the customer.

  • Hand it back to Robozin

    Done handling the exception? Hand the ticket back to the AI so it can continue the scheduling flow as usual.

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